TERMS & CONDITIONS
No Cancellation fee's if:
The are UK Government restrictions due to the Coronavirus which make going on your holiday impossible or if the booked property or location is legally closed to visitors due to the Coronavirus.
Payment policy
A non-refundable 25% deposit of the holiday cost is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full, plus the £200 refundable damage deposit (in the event that any damage occurs we will deduct the cost from the damage deposit and refund the balance, if any).
The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by 14 days after the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
Bookings cannot be accepted from persons under eighteen years of age.
Quintessential Property reserves the right to refuse a booking without giving any reason.
Cancellation policy
If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable.
If you cancel less than 6 weeks before your due date, you are liable for the full payment. However if you confirm the cancellation in writing, and we manage to re-let any part of the holiday we will, at our sole discretion, refund you that amount, minus an administration fee of £99.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by Quintessential property except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
We reserve the right to terminate the booking without notice and without refund in case of any breach of these terms
All cancellations must be notified in writing to hello@quintessentialcottages.co.uk.
Check in / Out
Check in normally commence at 4pm unless otherwise agreed and guests are required to vacate the rental by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Please ensure all kitchen items are washed and put away, BBQ emptied, bins are emptied and because of Covid we must ask that you strip the beds and leave the bedding on the floor (we are sorry, this is the guidance and it is for our safety).
Please respect the check out time of 10am. Any delays can cause delays to the next guests.
Occupancy
No parties or events without prior agreement.
The maximum number of persons using the accommodation at any time must not exceed 4 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
If you have less than 4 guests booked, and wish to have visitors during the stay, the maximum number of occupants is 4, If additional guests stay please ensure their names are sent to us in writing in of their stay. If you received an ‘under occupancy’ discount, this will be cancelled, and the original rate will apply should additional guests stay.
The client may in no circumstance re-let or sublet the property, even free of charge.
Pet allergy
Because we are dog friendly, we cannot guarantee that this holiday home would be free from pet hair or dander. We therefore do not recommend this property to those with animal allergies or accept any liability for any damages or losses which may occur because of an allergy.
Pets
Only 2 small/medium dogs (or 1 large dog) are allowed at one time.
Please don’t let dogs onto the furniture, especially sofas and beds
Pets are not to be left alone in the property for any length of time
Guests are responsible for cleaning up after their dogs
If your dog has an accident, please advise us so we can treat it properly to avoid other dogs smelling the scent and repeating the behavior.
Please clean your dogs feet on arrival into the property, we have provided dog towels.
Damages / Accidental Damage
In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
A security deposit (we refer to this as an accidental damage deposit) of £200 is required and will be returned within 7 days of the end of your holiday.
Unless there have been breakages / damage (above the usual wear and tear) by you or your guests, in which case the amount refunded will be less the cost of damage/breakages.
For the duration of your stay you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a Property is not left clean and tidy, any additional cleaning costs will be deducted from your accidental damage deposit.
If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can make a replacement immediately for your convenience and also the next guests.
If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Treatment of the property
Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you and deducted from your ‘damage deposit’
Please do not move any furniture from one room to another.
Please remove shoes before going upstairs
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bath towels with you to the river. Use the beach towels.
Quintessential property reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
All inventory must remain in the property and not be taken to another property.
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
We reserve the right to terminate a holiday without compensation where the unreasonable behavior of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
Candles are not allowed inside the house.
Additional
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
The Quintessential property are not responsible for the loss of any personal belongings or valuables of the guest.
Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
Quintessential property shall not be liable for any temporary defect or malfunction of any equipment, breakdown of domestic electrical appliances, works at neighbouring properties, machinery or appliance in the building, grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
Data
We will process your data in accordance with our data policy which can be found here. We will process and hold your personal data for the purpose of letting a cottage from us and will not share or sell your personal data.
Complaints
We aim for all our guests to be happy with their holiday and the support we offer throughout. In the unlikely event there is an issue with your accommodation, please contact us on the emergency number you are given and we will endeavor to put it right as quickly as is possible.
Any complaints not reported to us at the time and only reported after the client has returned from holiday where we have not been afforded the opportunity to rectify the problem -will not be considered.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house. Please do not be shy, ask us for restaurant recommendations, to tell us something is missing or help working the coffee machine
We remain at your disposal and anything we can do to make your holiday more enjoyable please just ask!
David, Leanne & Marcel (the Great Dane)
Quintessential Cottages